Shipping policy

Shipping & Delivery Details

We aim to dispatch most orders within 1 to 3 business days after the order is placed. Please be aware that during busy periods or promotional events, fulfillment times might be extended slightly. We truly appreciate your understanding and are committed to getting your order to you as swiftly as possible!

Note: Orders are processed on weekdays only (Monday through Friday).

Estimated Arrival Time = Handling Duration + Transit Period
Estimated Delivery Time: 7-20 days

Order Tracking

Once your package is on its way, you will receive an email containing a tracking number. This code allows you to follow your shipment’s progress from our warehouse to your delivery address.

If you have an account, you can also find the tracking number in your order history dashboard.

Tracking Tip: In some cases, it may take up to 24 hours for tracking updates to appear after the shipping carrier scans the parcel. Please check back later if no status appears immediately.

Transit Times

An estimated delivery timeframe will be displayed at checkout. Keep in mind that this estimate may fluctuate based on your region and the logistics partner.

Need Help?

If your delivery hasn’t arrived by the expected date, we recommend checking your order status in your account panel.

Still have questions? Our support team is always ready to help—reach out to us at help@koiykyj.site.

Shipping Limitations

Certain regions may fall outside our delivery zones. If you encounter issues with placing an order to your location, contact us and we’ll do our best to assist with alternative solutions.

Other Considerations

Delivery estimates are approximate and may be impacted by unexpected delays, such as:

• Severe weather

• Logistics service disruptions

• Inaccurate shipping information

• Holidays and public observances

For any concerns about your delivery, don’t hesitate to contact us at help@koiykyj.site.